Terms & Conditions
Welcome to the DesignedbyFitzy website. During the checkout stage you will be asked to confirm that you agree with these "Terms & Conditions", by agreeing that you have read & understood our "Terms & Conditions" you agree to be bound by them. Before completing your purchase please make sure you fully understand them.
1.1. "We" & "Us" refers to DesignedbyFitzy.
1.2. "You" refers to you "the customer".
1.3. "Working days" refers to days classed as normal working days, this does not include Saturdays or Sundays & any United Kingdom Statutory & Public/Bank Holidays.
1.4. "Goods" refers to products offered for sale in accordance with this Terms.
1.5. "Order" refers to any orders placed on this site for tangible goods.
1.6. "Card" refers to any Credit/Debit card used during a transaction on this website.
Who are we?
2.1. DesignedbyFitzy are a family run company dedicated to supplying custom and personalised clothing and gifts for everyone.
2.2. DesignedbyFitzy are part of the DNA Retail Group who also own www.pc-tronics.co.uk a computer parts & accessories website, a website dedicated to bringing you the best value in inkjet cartridges, blank CD/DVD media and laptop/PC components, hardware and accessories.
Making a purchase at DesignedbyFitzy :
Buying from us couldn't be easier.
3.1. Browse the website at your leisure & find the the item you want personalised..
3.2. Select your chosen item by adding them to your shopping basket by clicking the "add to Cart" buttons.
3.3. Once you have selected all your item/s, click on the "View Cart" button to check your selections.
3.4. If your happy with your selections click on the "Checkout" button to complete your purchase.
3.5. Enter your details & delivery options, then select your preferred payment option.
3.6. Complete all the relevant payment details to complete your order.
3.7. You will be sent a confirmation email & order progress emails to keep you informed of your orders progress.
3.8. We will contact you regards any images or photos you want to apply to your chosen item/s, we always send you proofs of how the item/s will look for you to confirm before we complete the personalisation.
4.1. When you complete your order via our website, you are making "an offer to buy" any confirmation emails are only to confirm that we have received your online order and to confirm the order details you have entered.
4.2. Acceptance of your order by DesignedbyFitzy is confirmed only when we have sent you an email stating that your order has been dispatched. This means that we have accepted your order and a contract is in place. Any goods from your order that not been confirmed as "dispatched" in an email do not form part of this contract.
4.3. All orders whether placed on our website or by another method will be subject to our acceptance in accordance with these "Terms & Conditions".
4.4. Non-Acceptance of any orders may be a result of one of the following:
- one or more of the products ordered is unavailable (for any reason). We will contact you ASAP if this is the case.
- your payment has been declined or further checks are required by the issuing bank, we will contact you to check the payment details provided.
- there was an error on our website regards the product price, description or availability.
We reserve the right to refuse any order.
Pricing & Payment:
5.1. All prices displayed on our site are in UK pounds sterling & inclusive of VAT (20%), but exclude any delivery costs which are applied at the checkout stage.
5..2. We strive to ensure that all the prices on our site are correct and up to date, however on rare occasions mistakes do happen and products may be mis-priced. If we discover a pricing error we will contact you, the buyer to inform you of this error and ask you whether you wish to proceed with the order at the correct price or cancel the order and receive a refund for the monies paid. We are not legally obliged to supply goods advertised with pricing errors.
5.3. Advertised sale prices or special promotional prices are only valid during the sale or promotional period.
5.4. We reserve the right to adjust prices, sales or promotional prices of products on website without prior notice before, but not after payment has been made for an order.
5.5. We accept payments via any Credit or Debit Card. Visa, MasterCard, Visa Debit, Visa Electron, Maestro & Solo Cards. All payments are handled via Pay-Pal & Google Checkout. You do not need to have a Pay-Pal account to pay via Pay-Pal. You must enter the card holders name as it appears on the card and provide the correct billing address as it appears on the card statement (address where the Credit/Debit Card is registered to).
5.6. Ownership of goods remains with DesignedbyFitzy until full payment is received and cleared.
5.7. Payments on your statement will be shown as either DNA Retail or The DNA Retail Group.
6.1. We aim to ensure that all product descriptions and specifications on our website are correct to the best of our knowledge. Unfortunately mistakes do happen and some products may have the wrong description and/or specifications. If this has happened to a product you have purchased from us, you are entitled to return the product to us at our own cost for a full refund or replacement subject to conditions. Please see our Returns Policy for further information.
6.2. All images on this website are for illustration purposes only and may not be an exact representation of the product offered for sale due to the variations in screen resolution and colour saturation on monitors and varying graphic processors, all displayed colour's are only a representation of the colour shown and may vary slightly when printed.
6.3. All dimensions stated on this website are approximate measurements only, so slight variations in size may occur when the skins are cut to size.
7.1. We deliver to the UK & Europe using Royal Mail First Delivery for all UK deliveries. Within Europe we use either European Tracked or Non Tracked delivery services.
7.2. All items on our website come with FREE 2nd Class Royal Mail Delivery included in the price. First Class, First Class Recorded Delivery and Courier Delivery are available at an extra cost.
7.3. All orders are printed to order and we aim to have your item/s delivered within 7 days* for the UK and within 10-14 days* for Europe.
7.4. We can deliver your item/s either to the billing address associated with your payment card or to an alternative address as specified in the delivery instructions you provide when you check out.
7.5. We hope your goods arrive in perfect condition. Please contact us immediately if this is not the case. We are unable to accept responsibility for any risk of loss or damage to the goods after they have been delivered to you.
* Estimated delivery times, DesignedbyFitzy cannot and will not be held responsible for any delays in delivery times which are out of our hands and of which we have no direct control over.
8.5. If any goods that are not collected from your local sorting office after a failed delivery or due to an incorrectly supplied delivery address are returned to us, you will have to pay for any subsequent delivery costs.
Liability & Warranties:
9.1. Nothing in our terms and conditions overrules any rights you have in law for any goods purchased from us.
9.2. We cannot be held responsible for any damage to our goods which are caused by you 7?or misuse.
9.3. We cannot be held liable for any loss or damages arising from use of our products.
9.4. We are not responsible for any claims for availability of any goods, problems with our E-commerce service provider, hosting company or any payment provider websites (Sagepay - PayPal)
9.5. Any and all information contained within this website is not warranted or guaranteed or claimed to be accurate, error free and current in any way.
9.6. Nothing in these terms excludes or limits SkinsforGadgets liability for
- loss, damage, death or personal injury resulting from our negligence
- fraudulent misrepresentation.9.7. These Terms & Conditions" do not affect your "Statutory Rights"
Cancelling an order:
10.1. If you wish to cancel your order before we have dispatched it, please contact us immediately and we will cancel your order and arrange for a full refund. Please inform us in writing of your wish to cancel your order by emailing us at firstname.lastname@example.org You will need to give us the order number you received in your confirmation email as well as your name and address.
Returns & Refunds:
11.1. If when you receive your Skin it is damaged or faulty in any way, or is not the item you ordered, please contact us within 5 days of receipt of your skin and we will arrange for a replacement skin to be sent to you straight away. We will ask you to return the skin to us, the cost of which we will cover. In all cases you must return the skin unused on its backing with a copy of the dispatch note. Please inform us in writing if your skin is faulty or incorrect by emailing us at email@example.com. You may of course call us if you wish to speak with us, but we will also ask for an email confirming the issue.
Returning an Item:
12.1. All items that are made to order and not "A Stock Item" are not eligible to be returned under the Distance Selling Regulations as they have been personalised by you the customer, i.e. have a name, number, photo or other personal text etc. All stock items can be returned if you not happy for any reason, please the instructions below to return your stock items.
If you are returning a DesignedbyFitzy item you have a duty to keep it in your possession and to take reasonable care of it until you return it. All DesignedbyFitzy items must be returned unused on their backing in the original packaging.
Please contact us at firstname.lastname@example.org for a returns RMA number, without this number we cannot accept any returns. We must be informed of any returns within 14 days after receipt.
Customers are responsible for the Return Postage Costs and all returns must be sent via either Recorded or Special Delivery for proof of return delivery.
13.1. Refunds will be made within 30 days of notification of refund request.
What we collect:
15.1. We may collect the following information from you: title & name, any contact information i.e. email address, residential details such as street and town, city details, post code relevant for email promotions and sales.
15.2. By accessing and continuing to access this website you agree to us collecting cookies from your visit for the sole purpose of tracking customer trends and browsing habits, shopping cart retrieval.
What we do not collect:
16.1. We do not collect or have access to any financial details such as credit/debit card details, bank account numbers or sensitive personal information.
What we do with all the information we gathered:
17.1. We require this information to complete any orders which are placed via our website for delivery information and internal record keeping. We sometimes use this information to improve our products & services. We sometimes send our promotional offers, special offers and new product info via email which we think may be of interest to you based on your purchases. We may also use your information to improve the customers shopping experience on our website.
17.2. We will never pass your information on to any third party companies, including market research companies.
Trademarks & Licensing:
18.1. All our clothing brands are trademarked by respective image owners and are re-produced and sold with their express permission.
19.1. We want all our customers to happy with their purchases and shopping experience with us. If for any reason you have a complaint please contact us using the details below and we promise to deal with your complaint promptly seriously & effectively as possible:
15 Neptune Close